Shipping Policy

Thank you for shopping with us!

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

Shipping Time

Estimated delivery times:

• Within India: 3–7 business days

• Remote locations: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if available). You can use this tracking number to track your shipment status.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date at:

Email: genzcarts596@gmail.com

We will work with the courier partner to investigate and resolve the issue.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

• Natural disasters

• Weather conditions

• Public holidays

• Transportation disruptions

• Courier service issues beyond our control

Contact Us

For any shipping-related questions, please contact us:

Email: genzcarts596@gmail.com