Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn, unused, and with original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

To start a return, contact us at genzcarts596@gmail.com.

Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any return-related questions, you can contact us at genzcarts596@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The quickest way to exchange an item is to return the original item (if eligible) and place a new order once the return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.

If you have not received your refund within 10 business days after approval, please contact us at genzcarts596@gmail.com.